FAQ

The request must be sent by email - info@student-assistance.com.

Returns are made 5 to 7 business days after checkout and key delivery.

You can find the payment reference on the first page of your rental contract.

Yes, fine of €30.00 for late payments of up to 7 days. After 7 days the contract may be revoked.

We do not provide Wifi in our accommodations. Hiring is the responsibility of the tenant.

The interested person must send us an email to info@student-assistance.com, containing the following data: full name, email, telephone number, copy of passport, letter of recommendation, date of change and name of the person moving to vacancy. The house address must appear in the email address. The deadline for analyzing the documents is up to 5 business days, after approval, the new tenant will be contacted by our team.

We offer the option for the tenant to find another person to serve as a substitute in his stead.

Yes. Your contract will remain in force, and you must send us a copy of the passport, telephone number and email of the person who will stay temporarily.

In order to request a referral letter you need to send an email to our administrative team at info@student-assistance.com.

We provide all basic kitchen utensils, including kettle, toaster and microwave.

There is a fine of €20.00 if the key is lost and €50.00 for FOB.

No, parties are not permitted.

Our contracts are short term, with a duration of 6 months. with the ability to be renewed

Visits are permitted, as long as the rest of the tenants agree with it. but visitors are NOT permitted to spend the night.

You can ask for a second copy of the contract sending an email to info@student-assistance.com.

The keys need to be returned to our office.

Depending on our disposability, its possible to change between houses of student assistance. contact our team if you want more information about the subject.

Generally, on apartment balconies, barbecues are not allowed. For more information, the owner should contact the building administration.

You should consult our team to find out if there is a parking space included in the rental contract.

Because Ireland is a very humid country, the appearance of mold is common and expected in all homes. Cleaning with the appropriate product should be done at the first sign of mould appearance. The most popular product for this cleaning is the one indicated below, just apply and after a few minutes wipe with a dry cloth.

The tenant must send us an email to maintenance@student-assistance.com, the email must contain the address of the house in the subject of the email, and in the body of the email a description of the problem, photos of what needs repair or replacement, and the best day and time for the maintenance team to visit.

You will need to press the number 1 three times. To check your meter balance, please refer to the image below for detailed instructions.

Enter your account number, Top Up amount, and your email address and mobile phone number. Then click on 'Proceed to Payment'. You can Top Up in multiples of €5. Want to set up an online account and save your payment card details securely? Tick the 'I would like to save my card...' box. Once you've topped up, you'll go through the quick steps to set up your account.

For detailed instructions on how to top up your prepaid electricity online, please visit the following link: Top Up Online Instructions.

Press the number 1 on the keypad. To check your meter balance, please refer to the image below for detailed instructions.

If you do smell gas in the house, you should act on it immediately as this is not something to be taken lightly. The first step is to call the freephone 24-hour emergency number on 1800 20 50 50. If you cannot get through to the emergency number, then call 112 or 999. When calling the emergency line, call from an area away from the leak or, better still, use a neighbour’s phone. If you smell gas in the house, follow these steps immediately: Do Not Use Electrical Appliances: Avoid switching on or off any electrical devices, including lights, as this could trigger a spark. Ventilate the Area: Open all windows and doors to allow the gas to dissipate. Evacuate the Premises: Leave the house and ensure everyone in the household is safely outside. Avoid Actions That Could Create Sparks: Do not use matches, lighters, or any other sources of ignition near the affected area. Wait for Professional Assistance: Do not re-enter the house until it has been inspected and cleared by a professional. Your safety is paramount, so act quickly and calmly.

Step 1: Bring your Gas Card to Payzone Shop & buy Top Up Credit. Find out more about Gas Cards here. Step 2: Put into Card Slot. Make sure the gold coloured chip on the card is facing towards the gas meter display Step 3: The display will show you the value of the credit on your gas card. Press the 'A' button to transfer credit and to see your updated Credit Balance Any debt on your meter, for example Emergency Credit? This will be taken from the Top Up. To find out more about Gas Emergency Credit visit this page. Step 4: If you were in a Negative Balance then the Gas Meter display will show 'OFF'. You need to press and hold the 'A' button again, to turn the gas back ON. Summer Months: We recommend you keep topping up your Gas to cover standing charges. You probably won't be using as much gas, but by topping up you'll have a pool of credit for Winter months, when you'll be using more.

Automatic Top-Up Greyhound has an Automatic Top Up payment service available. This popular payment facility is the easiest, most convenient and hassle free way to manage your waste account. By choosing this service you will never have to worry about missing a collection. Click here to view the payment methods Shops & Retailers Greyhound has an extensive payment network throughout Dublin. Using a shop/retailer, customers can easily top up their account. When using a Payzone outlet to top up your account, you can also view your balance on your receipt. You can top up your Greyhound account anywhere where you see the following signs!

To view your collection day for your Green, Brown and/or Black bins, please visit the website of the company that provides the service. Simply input your house name/number and street name in the Collection Calendar page and click View Calendar.

Green Bin (Recycling) The green bin is for recyclable materials. You should place the following items in the green bin: Paper and cardboard (e.g., newspapers, magazines, cardboard boxes) Plastic bottles and containers (e.g., milk jugs, detergent bottles) Metal cans (e.g., food cans, aluminium cans) Glass bottles and jars (e.g., wine bottles, jam jars) Do Not Dispose Of: Contaminated or dirty recyclables (e.g., greasy pizza boxes) Non-recyclable plastics (e.g., plastic bags, wraps) Items not accepted in local recycling schemes (e.g., certain types of plastics) Brown Bin (Organic Waste) The brown bin is for organic waste and compostable materials. Please put the following items in the brown bin: Food scraps (e.g., fruit and vegetable peelings, coffee grounds) Garden waste (e.g., grass clippings, leaves, small branches) Teabags and coffee filters Eggshells and natural food packaging (e.g., paper-based egg cartons) Do Not Dispose Of: Plastic or synthetic food packaging Non-compostable materials (e.g., plastic bags, foil) Large branches or tree trunks (check with local services for disposal options) Black Bin (General Waste) The black bin is for general waste that cannot be recycled or composted. Dispose of the following items in the black bin: Non-recyclable plastics (e.g., plastic bags, wrappers) Broken or non-recyclable household items (e.g., old toys, broken furniture) Sanitary products (e.g., nappies, feminine hygiene products) Contaminated items (e.g., food-soiled paper, dirty pizza boxes) Do Not Dispose Of: Hazardous waste (e.g., batteries, chemicals – these should be taken to designated disposal points) Large electronic items (e.g., appliances – these should be taken to recycling centres)